Clear business details
The legal business name, ABN, contact details and service location should be easy to identify. Confirm who is responsible for the job and how to reach them if the delivery or artwork changes.
Experience that matches the order
Ask for examples of similar product types or decoration methods without relying on anonymous logos or testimonials. A supplier should be able to explain the practical choices: material, print process, branding area, packaging and likely constraints.
A quote you can audit
The quote should identify the exact product and what is included. Look for decoration setup, freight, GST, proofing and any variable charges. If a substitution is possible, ask how approval will be handled.
A disciplined proof process
Artwork approval is a control point, not a formality. The supplier should state which proof is being approved, which colours are specified and whether the proof represents position, scale and colour accurately.
Evidence for material and safety claims
Terms such as recycled, compostable, food-safe or certified need supporting evidence appropriate to the product. Ask what documentation exists and which part of the item the claim applies to.
Communication that reduces risk
Good communication is specific. It distinguishes confirmed stock from indicative availability, explains the production sequence and raises missing information before it becomes a delay.
If a quote depends on several unstated assumptions, ask for them in writing before comparing it with another supplier’s price.
A process that fits the deadline
Work backwards from the required date and allow time for product selection, artwork, proofing, production and delivery. Ask where the schedule has flexibility and what event would put the date at risk.